About

IT professional with comprehensive technical support experience and software development skills. Proven track record of delivering effective solutions across multiple platforms and technologies.

Expertise

  • Technical Support & Troubleshooting
  • Cross-platform Systems (Windows/Mac/Linux)
  • Customer Service Excellence
  • Software Development

Certifications

  • Google IT Support Professional Certificate
  • Harvard CS50x
  • CompTIA A+

Experience

Technical Support Specialist

2022 - Present

• Provided comprehensive technical support across Windows, macOS, and Linux platforms
• Diagnosed and resolved complex hardware and software issues
• Maintained high customer satisfaction through effective communication
• Developed automated solutions to streamline support processes

Skills

Technical Support

Hardware & software troubleshooting across all platforms

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Customer Service

Excellence in customer interaction and satisfaction

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Windows

Expert knowledge from Windows 7 through 11

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macOS

System configuration and troubleshooting

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Linux

Command-line operations and system administration

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Python

Automation and scripting solutions

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JavaScript

Web development and browser automation

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Git

Version control and collaboration

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Problem Solving

Systematic approach to complex issues

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Remote Collaboration

Effective remote work practices

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Contact

Let's discuss how I can contribute to your team.

Email GitHub